Operations
Handling cancellations and reschedules without losing your mind
A rescheduling policy that protects your time without punishing the clients who make you money.
Every service business eventually hits the same question: how much notice do I need for a cancellation, and what happens if a client gives less? The answer you lock in on day one shapes your calendar economics for years.
The 24-hour default
A 24-hour policy is a common starting point: cancel or reschedule up to 24 hours before the appointment, no penalty. Less than 24 hours and you pay the full price of the service.
When to go stricter
Businesses with high-value services (60+ minute massages, specialised medical consults) often stretch to 48 hours. It filters out tyre-kickers and protects premium time slots.
When to go looser
New businesses chasing reviews should be generous. A 4-hour notice window combined with waitlist auto-fill means you rarely lose revenue from a late cancellation anyway - someone on the waitlist is offered the slot.
Frequently asked
Can clients reschedule from the email reminder?
Yes. Every reminder contains a signed reschedule link. One tap opens the booking page with the current slot pre-selected.
Do I have to charge for late cancellations?
No - the policy is what you communicate, not what BookAndGo enforces. Many businesses run a hard-line policy but forgive first-time offenders.