Setting up online booking for a massage practice in Singapore

If you are choosing between booking systems, our roundup of the best booking software for massage therapists in Singapore compares the options. This guide is the next step: once you have chosen BookAndGo, how to set it up so your diary looks after your body and your clients as well as your bookings.

Get the health history before the first visit

A new client should not spend the first ten minutes of a paid hour filling in a clipboard. With an intake form attached to your services, BookAndGo sends it automatically before a first visit, so you walk in already knowing about the old shoulder injury, the pregnancy or the medication. Keep the form short: the questions you actually act on, not every question you could ask.

Choose fixed start times

Massage is physical work, and a diary packed back to back is how therapists get hurt. With fixed start times you choose exactly when sessions begin, say 10:00, 11:30, 13:30 and 15:00, and the booking page never squeezes a client into the gap you kept for a break, laundry or a meal. If you prefer, generated times work from your hours plus a buffer after every session.

Plan for the after-work rush

In Singapore the most wanted massage times are after work and at weekends, when office workers in the CBD and the heartlands alike finally have time. Open your evening slots first and keep a quieter weekday afternoon for regulars who can come then. A service limited to weekday daytime can fill hours that would otherwise sit empty.

Cut no-shows quietly

Every client gets a confirmation email when they book and a reminder before they arrive, with a link to reschedule or cancel within your notice rules. A client who has a clash moves their booking instead of simply not turning up, and the freed time goes back on your page for someone else. A client marked as a no-show three times is blocked from booking online, so you are not left holding an hour for someone who never comes.

Keep confirmations calm and professional

Massage clients appreciate discretion. BookAndGo's confirmation and reminder emails are plain and professional, with the date, time, service and where to go, and nothing they would mind someone else seeing over their shoulder.